How Do You Bill Customers Who Have Never Received a Water Bill?
Across Africa, millions of households are not metered. They pay flat rates — often based on estimates that bear no relation to actual consumption. In Johannesburg, 99,000 “deemed customers” in Soweto, Alexandra, and Orange Farm are billed a flat rate for 10 to 20 kiloliters, but investigations show actual consumption ranges from 50 to 60 […]
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