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Across Africa, millions of households are not metered. They pay flat rates — often based on estimates that bear no relation to actual consumption. In Johannesburg, 99,000 “deemed customers” in Soweto, Alexandra, and Orange Farm are billed a flat rate for 10 to 20 kiloliters, but investigations show actual consumption ranges from 50 to 60 […]

Access to clean water remains a daily challenge for millions across Africa. In many underserved communities, residents rely on expensive water vendors — paying up to 20 times the official utility tariff . Others depend on unreliable public taps with long queues and frequent breakdowns. Utilities lose revenue. Communities pay too much for too little.